Services & maintenance
Services & maintenance
CTIAI formally makes a commitment to its clients that once an opportunity is identified, you will then benefit from the best possible solution
The market in which we operate holds enormous potential. Within it are numerous actors who purport to be able to meet requirements. However, few among them are able to support their claim with certification, as well as with the on the ground execution experience we have acquired. Our know-how and competence have been often proven... worldwide!
- OS: Windows, AIX, Linux
- Legacy systems and solution
- POS (cash register) and Back-office (BO)
- TPV & Pinpad
- Accredited by Revenu Québec as a SRM installer
- Analog and IP cameras
- Digital Sign age Player
- LCD and stereoscopic 3D screens
- Specific Players for partners or customers
- Inventory and distribution
- Identification of requirements
- Business operation integration analysis
- Global solution architecture
- Solution engineering
- Intelligence requirements
- Automation requirements
- Analysis of available market solution
- Integration plan of global solution design
- R&D requirements
- IT design to meet SLA (servers, storage, backup, HA, DR, etc)
- Global solution plan
- Production configuration
- Production launch
- Integration into business operations
- Global system support and maintenance
- Recurrent growth
- Expansion and new innovation
Our business, given its status as a Microsoft partner, can assist its clients in the development of an infrastructure that corresponds to its business needs. We offer Microsoft-certified technicians (MCSE, MCSA, and MCP) who can take the lead on any Active Directory, Microsoft Exchange, Microsoft Internet Security, Accelerator, or Windows Server installation, to name but a few.
We also offer a business informatics environment audit service. The audit helps to determine whether the business environment is adapted to needs, up to date, secure, and performs according to industry standards.
Quality of information is the key to any business success. Without it, it is not possible to turn a profit. Information must continuously be available to users and this in a secure manner. An outage of even a few hours can lead to significant repercussion and engender financial and productivity losses.
Beyond availability, there is ease of management. Traditionally, data is stored on the internal hard drives of each server. A lack of storage space is not a rare occurrence, and the replacement of internal hard drives for others of greater capacity can prove to be an unwieldy‚ at times impossible‚ task to accomplish without creating an interruption in service to end-users.
Centralized storage units provide a remedy to problems associated with the localized storage model. Centralized storage units use a dedicated ultra-high-speed network that are easily expandable and also an integral part of several disaster recovery solutions.
Over the course of time, our experts have developed a high calibre expertise in solutions architecture incorporating NAS, IPSAN, and SAN technology; robust and proven storage and archiving technologies. Our team works with its clients in order to offer them a storage infrastructure which best corresponds to their needs, all while respecting available budgets.
The current global economic reality is forcing businesses and organizations to optimize operating and equipment costs. Many businesses have already concluded that the most efficacious manner to achieve this is through virtualization. Virtualization is a process that allows for the consolidation of servers thus reducing their number without any loss of performance for end-users.
Aside from consolidation, various virtualization tools enable your business to respond to problems caused by operating system support, obsolete servers, as well as business continuity and disaster recovery plans, and this at a lower cost. All of these issues are solved by the elimination of reliance between operating systems and physical material. A host server (virtualization server) can allow for simultaneous execution of operations from many virtual machines in an independent manner, thus resulting in a greater utilization of acquired and available resources
Virtualization of storage allows for the management of an environment constituted of several heterogeneous storage units through a single unified console. It increases the utilization and availability of storage capacity, productivity, and the effectiveness of administrators. It further enables reduction or elimination of stoppages caused by outages, maintenance periods, or other unanticipated unknowns.
Our virtualization solutions permit the replication of the environment in a transparent manner on a secondary back-up site thus allowing it to remain operational in case of disaster to the main environment. Our solutions support iSCSI and Fibre Channel (FC), standards, eliminating the need to modify your business' current connector technology.
A few of the advantages of virtualization of storage are:
- Synchronous and asynchronous replication
- Notable increase in performance due to memory cache
- Thin provisioning of storage
- Centralized management
Backup & Disaster Recovery
The back-up copy is the basic recovery tool of any system administrator. An effective back-up system must allow for the rapid restoration of one or several files on-demand and this, without the intervention of an administrator.
Our back-up solutions offer an occasion to lighten the administrative load imposed by the processing of file recovery requests due to a simplified client interface designed for ease of use by end-users themselves.
Our solutions are based on the principle of incrementally progressive back-up. According to this principle, only modified files are backed-up, thus significantly reducing the back-up window, as well as media-related demands. Moreover, this model eliminates the need for complete back-ups at regular intervals, resulting in optimization of utilization of space and better control of demands on bandwidth.
Our back-up solutions further render possible the migration of earlier media technology (such as: DDS-4 20/40GB) to ones more recent (such as: ULTRIUM 4 800/1600 GB) due to integrated data shifting functions that are fully transparent for servers and end-users.
By definition, a redundant system is one without a single individual point of failure. Traditionally, meeting this objective is achieved through having to purchase two of any element having the potential to cause a service interruption to end-users. It goes without saying that few businesses possess the budget ‚ or inventory space ‚ to satisfy this objective.
We offer high availability and redundancy solutions that eliminate the need to double-up on infrastructure. Our solutions allow businesses to generate savings and efficiencies not only in financial terms, but also where are concerned electricity/energy usage, cooling requirements, and person-hours due to reduced complexity of management.
According to a study completed by Gartner Inc. in 2008, 90% of businesses who have suffered disaster or data losses cease operations in the following two-year period. Moreover, apparently 80% of business managers have not devised ways to keep their business afloat in case of disaster or data loss.
Our solutions can be a key component in helping businesses prepare for potential disaster rather than the alternatives of becoming yet another statistic.